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TicketGateway Support Desk
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Call: 1(877) 616-0101
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Pinned Articles
How can I request a refund?
I cant find my ticket. How do I find, download, or print my ticket?
Recent Articles
What if I need event cancellation protection?
Is customer support included?
Do attendees need an account to buy tickets?
What types of events can I set up?
How does the referral program work?
Popular Articles
How do I change the name on my ticket?
I can’t find my ticket or confirmation email — what should I do?
How can I request a refund?
My question wasn’t answered — how do I get help?
How do I use a promo or discount code?
Most Helpful Articles
My question wasn’t answered — how do I get help?
How can I view scanned check-in data?
Can I enable payment plans for attendees?
How do I refund an order?
How do I invite guests or add attendees manually?
Event Attendee , Refunds & Cancellations
How can I request a refund?
What is your refund policy?
Event Attendee , Tickets & Access
I cant find my ticket. How do I find, download, or print my ticket?
I cant find my ticket(s), How can I find, download, or print my ticket(s)?
What tickets are valid for entry?
I can’t find my ticket or confirmation email — what should I do?
Event Attendee , Account Management
How do I reset or change my password?
How do I delete my account?
How do I update my profile?
How do I create or log in to my TicketGateway account?
Event Attendee , Purchasing Tickets
Can I cancel my installments or get a refund partway through?
What happens if my installment payment fails?
Can I update my credit card or payment method? What if Im on an installment plan?
How do I use a promo or discount code?
How do I buy tickets or add items to my cart?
Event Attendee , Transfers & Changes
How do I transfer my ticket to someone else?
How do I change the name on my ticket?
Event Attendee , Security & Registration
Is it safe to buy tickets online, and how is my personal data used?
How do I register my RFID wristband?
Why was I selected for a credit card security check?
Event Attendee , Event Questions
Can I ask a question about an event before buying tickets?
How do I provide feedback about an event I attended?
How do I know if my event is cancelled or postponed?
How do I contact the event organizer? (i.e. For event questions, refund requests, cancellation)
Event Attendee , Other
My question wasn’t answered — how do I get help?
Why am I seeing multiple transactions from TicketGateway?
Event Organizer , Account & Profile Management
How can I change the promoters email linked to an event?
How can someone give me access to manage an event?
How can I change my organizer email?
How do I set up my organizer profile?
Event Organizer , Event Setup & Customization
How do I create / setup an event on TicketGateway?
Can I make changes after my event is live?
How do I embed a widget on my website?
How do I set the currency for my event?
How do I sell tickets?
Event Organizer , Tickets & Promotions
How do I invite guests or add attendees manually?
How do I create promotional codes?
Can I set ticket quantity limits?
Can I create multiple ticket types?
What are access codes and how do I use them?
Event Organizer , Orders & Attendees
Can I enable payment plans for attendees?
How can I view scanned check-in data?
How do I refund an order?
Event Organizer , Payouts & Finance
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Why is my payout amount different than expected?
Can I receive payment by wire transfer?
What fees are deducted from my payment?
When will I receive my payout?
How do I associate a bank account with my event?
Event Organizer , Cancellations & Changes
Can I split payments between bank accounts?
Can I be paid before the event date?
What happens to my payout if my event is canceled or postponed?
Event Organizer , Technical Tools & Features
Is customer support included?
How does the referral program work?
How do I integrate my event with my website?
Can I create widgets and referral links?
Does TicketGateway support scanning at the door?
Event Organizer , Policies & Support
What if I need event cancellation protection?
Do attendees need an account to buy tickets?
What types of events can I set up?
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