How can I request a refund?

You can request a refund for your ticket in one of two ways, depending on your event’s policy and the organizer’s settings.

🟦 Option 1: Request a Refund Through Your TicketGateway Account

1. Log in at ticketgateway.com

2. Click the dropdown menu in the top-right corner

3. Select "My Tickets"

4. Find the event and click "Get a Refund"

This sends your request directly to the event organizer, who is responsible for reviewing and approving refunds. TicketGateway cannot issue or approve refunds on the organizer’s behalf.

🟦 Option 2: Contact the Organizer Directly

If your event doesn’t support automated refund requests, you can reach out to the organizer manually:

• Log in to your account

• Navigate to your event page or ticket listing

• Click the "Contact Organizer" button

This will send your request directly to the event promoter for review.

⏱️ How Long Do Refunds Take?

Once a refund is processed by the organizer, it may take up to 15 business days to appear on your credit card or bank statement.

If it’s been more than 15 business days, contact us at
📩 support@ticketgateway.com
We can provide an Acquirer Reference Number (ARN) to help your bank trace the refund.

❌ What If My Refund Request Was Declined?

If you believe your refund was unfairly denied based on the event’s stated policy:

• Email support@ticketgateway.com to escalate the issue

• Our team will investigate and determine whether you are eligible for a refund

Please note:
If the organizer used a third-party processor (e.g., PayPal), we may not be able to retrieve funds without their cooperation.

💡 Tip: Can’t attend? You can transfer your ticket instead.

If you're not eligible for a refund, you may be able to transfer your ticket to a friend or change the name — right from your account. Learn how in our “Ticket Transfers” section.