Why was I selected for a credit card security check?

In some cases, TicketGateway may flag a purchase for additional verification to prevent fraud.

🔒 What this means:

• Your ticket will be temporarily removed from your account

• You’ll receive an email notification about the Random Security Check

• Our security team will verify the transaction

This process typically takes 1–18 hours, with priority given to events happening the same day.

⚡ To speed things up:

Reply to the email you received from us and confirm the transaction.
Make sure support@ticketgateway.com is added to your safe sender list to avoid missing updates.

Once verified:

• Your ticket will be added back to "My Tickets"

• A download link will be emailed to you