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How do I refund an order?

Last updated on June 30, 2025 04:57 PM in Event Organizer » Orders & Attendees
Posted By Fabian R

You can issue a refund in one of two ways, depending on your event’s status and how the order was processed:

🟦 Option 1: Refund Through Your TicketGateway Dashboard

  1. Log in at ticketgateway.com

  2. Go to "My Store" and locate your event

  3. Click "Manage" > "Orders"

  4. Find the order you want to refund and click "Refund"

  5. Choose a full or partial refund and confirm your action

Refunds are allowed up to 1 day after your event ends. After that, your event payout may already be in progress.

🟦 Option 2: Contact TicketGateway Support for Escalated Requests If the refund involves a chargeback, was denied by the system, or is outside the refund period:

  1. Email 📩 ticketservice@ticketgateway.com with the order number and a brief explanation

  2. Our support team will review and respond if the case qualifies for intervention

⏱️ How Long Do Refunds Take? Refunds usually take up to 5 to 10 business days to appear on the attendee’s credit card or bank statement. This may vary depending on their bank.

** The time is base on America/New_York timezone