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TicketGateway Support Desk
Support Email
ticketservice@ticketgateway.com
Phone Support
Call: 1(877) 616-0101
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Categories
Event Attendee
Event Attendee
Refunds & Cancellations
How can I request a refund?
183
What is your refund policy?
140
Tickets & Access
I cant find my ticket. How do I find, download, or print my ticket?
00
What tickets are valid for entry?
135
I can’t find my ticket or confirmation email — what should I do?
241
I cant find my ticket(s), How can I find, download, or print my ticket(s)?
00
Account Management
How do I create or log in to my TicketGateway account?
141
How do I reset or change my password?
74
How do I update my profile?
99
How do I delete my account?
57
Purchasing Tickets
How do I buy tickets or add items to my cart?
96
How do I use a promo or discount code?
126
Can I update my credit card or payment method? What if Im on an installment plan?
106
What happens if my installment payment fails?
93
Can I cancel my installments or get a refund partway through?
91
Transfers & Changes
How do I change the name on my ticket?
214
How do I transfer my ticket to someone else?
109
Security & Registration
Why was I selected for a credit card security check?
107
How do I register my RFID wristband?
79
Is it safe to buy tickets online, and how is my personal data used?
00
Event Questions
How do I contact the event organizer? (i.e. For event questions, refund requests, cancellation)
71
How do I know if my event is cancelled or postponed?
91
How do I provide feedback about an event I attended?
72
Can I ask a question about an event before buying tickets?
110
Other
Why am I seeing multiple transactions from TicketGateway?
92
My question wasn’t answered — how do I get help?
222
Event Attendee Popular Knowledge
I can’t find my ticket or confirmation email — what should I do?
My question wasn’t answered — how do I get help?
How do I change the name on my ticket?
How can I request a refund?
How do I create or log in to my TicketGateway account?
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