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TicketGateway Support Desk
Support Email
ticketservice@ticketgateway.com
Phone Support
Call: 1(877) 616-0101
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Categories
Event Organizer
Event Organizer
Account & Profile Management
How do I set up my organizer profile?
33
How can I change my organizer email?
31
How can someone give me access to manage an event?
33
How can I change the promoters email linked to an event?
25
Event Setup & Customization
How do I create / setup an event on TicketGateway?
43
How do I sell tickets?
32
How do I set the currency for my event?
32
How do I embed a widget on my website?
39
Can I make changes after my event is live?
31
Tickets & Promotions
How do I create promotional codes?
25
What are access codes and how do I use them?
47
Can I create multiple ticket types?
29
Can I set ticket quantity limits?
28
How do I invite guests or add attendees manually?
30
Orders & Attendees
How do I refund an order?
37
How can I view scanned check-in data?
55
Can I enable payment plans for attendees?
36
Payouts & Finance
How do I receive payment?
26
How do I associate a bank account with my event?
26
When will I receive my payout?
66
What fees are deducted from my payment?
46
Can I receive payment by wire transfer?
45
Why is my payout amount different than expected?
25
Cancellations & Changes
What happens to my payout if my event is canceled or postponed?
36
Can I be paid before the event date?
34
Can I split payments between bank accounts?
26
Technical Tools & Features
Does TicketGateway support scanning at the door?
82
Can I create widgets and referral links?
53
How do I integrate my event with my website?
83
How does the referral program work?
84
Is customer support included?
87
Policies & Support
What types of events can I set up?
103
Do attendees need an account to buy tickets?
82
What if I need event cancellation protection?
89
Event Organizer Popular Knowledge
What types of events can I set up?
What if I need event cancellation protection?
Is customer support included?
How does the referral program work?
How do I integrate my event with my website?
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